I just wanted to write to you regarding our experience with Hurford Salvi Carr and in-particular one of your colleagues at the Dockland Office. Myself and my two friends had been searching for around 6 months and getting ever frustrated at how competitive the market was, and with the general uselessness of many agents who seemed to charge a lot for very little. Through dealing with numerous firms across London, and losing the will with sales people that very blatenly lacked any sort of knowledge on the area, and consistantly provided us with viewings that clearly did not match the requirements, we found your colleague John Kilden to be a breath of fresh air. It was clear that (unlike the vast majority of people we dealt with) he had done his research on the property and knew a great deal about the area. He was unique in the way that he listened specifically to our requests, and provided really useful opinion when needed. John’s people skills are brilliant, and he dealt with us in a professional and very friendly manner, building a raport with us as we went through our search and leading to us trusting him greatly.
Most of all, when a deal for a property in Limehouse fell through and led to us all being extremely frustrated John was brilliant in keeping us updated and providing support in our search. Indeed, we moved into the next property he found for us last week and were really impressed with the efficiency of the move-in process and general efficiency of John and his colleagues at Hurford Salvi Carr. Finally, even once the deal was complete and we’d moved in, John has been there to help (when other agencies have been criticised for not caring after you’ve moved in), we’re really grateful for his help in making a pretty painful activity as painless and efficient as possible.
- Many Thanks, David
- Tenant @ Lamb Court Limehouse