John and Judy were both fantastic, really helpful and readily available. My only slight niggle with the process were the third party agencies Hurford Salvi Carr use for referencing and checking in.

Both referees complained that the referencing process was time consuming and the online system didn’t work. My boss ended up having to call the agency for support and fill out the form twice. In addition, one of the agents called the office and reduced our receptionist to tears. Obviously, both experiences were incredibly embarrassing for me, but not Hurford Salvi Carr’s fault.

The checking in agency were also poorly informed. The itinerary and report they produced are by far the best I’ve ever seen as a tennant, but it would have been nice to have received the keys from someone who could tell me where the car park was, where the rubbish went, how the heating works etc.

But all in all, great agency and lovely people.

  • Tenant @ Basin Approach, E14