- Seller @ EC1
Our agent was Omar Jumaili.
- Buyer @ E1
- Seller @ WC1
- Seller @ EC1
- Seller @ EC1
His lettings and management colleagues have also been great and we got 2 superb tenants for our new apartment within the first day of launching! We have now transferred the management of our apartments to Hurford Salvi and it’s simply a world apart from our last agents.
- Buyer @ Whitecross Street, EC1
HurfordSalviCarr know the Clerkenwell area very well & which translates putting an acquisition into the right perspective. They were a very reliable intermediary between the seller & us.
- Buyer @ Clerkenwell Close, EC1
The area has changed during those 13 years, of course, but Marco has been a constant presence, pounding the streets, keeping an eye on every development. In residential property circles, he is surely ‘Mr Clerkenwell’.
For my sale, he arranged an exceptional set of photographs, wrote enticing property particulars and secured a positive editorial mention in House & Gardens magazine. Hurford Salvi arranged around 30 viewings in 5 or 6 weeks and provided useful feedback on each one. Despite the Brexit uncertainty at the time, Marco and his team obtained 2 offers close to the asking price, both from overseas cash buyers. He made sure that members of his team shepherded the sale transaction to its conclusion.
Other Estate Agents have set up shop since 2006, but no one knows Clerkenwell like Marco.
- Seller @ Canon Brewery, St John Street, EC1
- Buyer @ Farringdon Road, EC1
- Buyer @ Queens Quay, EC4
- Seller @ Fetter Lane, EC4
- Buyer @ Kirby, EC1
- Buyer @ Red House, EC1
- Thanks very much.
- Buyer @ Kinetic House, EC1
- Seller @ Clerkenwell Road, EC1
- Buyer @ Fentiman Road, SW8
- Seller @ The Roof Gardens, EC1
- Thank you Kirk.
- Buyer @ Sekforde Street, EC1
My property was correctly priced and was sold within 2 weeks of being put on the market.
The whole experience was very amicable to both parties.
- A big thank you.
- Seller @ Warner House, EC1
- Buyer @ Banner Street, EC1
- Seller @ Cowcross Street, EC1
- Buyer @ Warner House, EC1
- Buyer @ Cowcross Street, EC1
He is the best.
- Sellers @ Kingsway Place, EC1
- Buyer @ Canrobert Street, E2
- Sellers @ Mountford House, EC1
- Sellers @ Kingsway Place, EC1
- Buyer @ Baker’s Row, EC1
- Seller @ The Orchard, Pear Tree Street, EC1
- Buyer @ High Holborn, WC1
- Thank you to all the team, especially Sam.
- Seller @ City Pavilion, EC1
- Highly recommended
- Seller @ The Orchard, EC1
- Seller @ St Johns Place, EC1
Hurford Salvi Carr Clerkenwell would be my go to agent every time.
- Seller @ Kingsway Place, EC1
- Seller @ Tintagel Court, EC1
We happily recommend Hurford Salvi Carr and Marco & Sam particularly.
- Seller @ St John Street, EC1
- Seller @ Dickens Court, EC1
- Best, Borja
- Seller @ Amwell Street, EC1
- Seller @ New River Head, EC1
The property was also marketed at a sensible price and overall I was very pleased with the service
- Kind Regards, Matt
- Seller @ Hampstead Lodge, NW1
- Thanks! Massimo
- Buyer @ Rufford Mews, N1
- Thanks again, Joan
- Seller @ Woodbridge Street, EC1
- Thank you, Megan
- Buyer @ Dickens Court, EC1
Agents were friendly, helpful and responsive and served to gently drive the deal along from all sides.
- Kind Regards, Ken
- Seller @ Pattern House, EC1
- Thank you!
- Buyer @ Hatton Garden, EC1
Kevin Green at Hurford Salvi Carr was extremely helpful and efficient in arranging the transaction, assisting the process by recommending solicitors familiar with the area and property as well as seeking feedback from the seller as rapidly as possible each time a discussion needed to take place. The end result was a very fast process to exchange and a successful sale with very little stress.
We certainly would work with Hurford Salvi Carr again and would highly recommend your company.
- Best Regards, Julie
- Buyer @ Shakespeare Tower, EC2
Kevin Green contacted me after I registered an interest in another property on a generic agent’s website. The property he offered, amongst several, much better suited my needs. From the moment of first contact to completion of the sale this week I found Kevin highly professional, supportive and, importantly, very responsive to my questions. I wish to thank him, especially as I had specific requirements and need for much engagement to ensure this transaction proceeded in a timely manner – this he did with aplomb, and on the basis of my experience would have no hesitation in recommending the services of Hurford Salvi Carr.
- Buyer @ Williams Court, N1
Kevin operated superbly in the purchase of the flat I acquired for my client. It was not simply a case of arriving on time when meetings were scheduled but he also provided vast background knowledge to the building and the vendors, allowing us to be flexible to their requirements.
Laterally he even found the make of the kitchen in the flat we were purchasing and confirmed with the manufacturer that it was still in stock! This really is going beyond ones duties.
As a buying agent I am constantly disappointed in the calibre and Standard of estate agents. However, when I find a good one, not only does the transaction go much more smoothly but I also return to them for repeat business. Selling property is not rocket science but finding a good agent at a good and reputable company is very difficult, in Kevin, I have just that. And I look forward to buying from him again, very soon.
I have recommended Hurford Salvi Carr before and will continue to do so and I will also recommend Kevin personally.
- Buyer @ Clerkenwell Road, EC1
It was impossible not to be impressed with your knowledge of the area, the street and the building but also the type of property I wanted to sell within it. But the main reason I feel impelled to write is to complement you on the high degree of professionalism and integrity you brought to the whole process. A sale within five working days was also a pleasant surprise.
- Best Wishes, Ian
- Seller @ Britton Street, EC1
- Kind Regards, Tai
- Seller @ Banner Street, EC1
Marco has got finesse and that unparalleled rolodex of customers.
I am very grateful to the two of them.
- Kind Regards, Augusto
- Seller @ City Pavilion, EC1
- Regards, Mark
- Seller @ High Holborn, WC1
Introduced to me by Marco Fugaccia, Sally has been excellent to work with throughout the sales process, concluding in her finding us a cash buyer who offered the asking price. Sally’s quick responses to all of our queries and her friendly emails and phone calls meant that the experience of finding the right buyer was smooth from start to finish. We were of course delighted to get the asking price and I put this down to both Hurford Salvi Carr’s valuation and Sally’s clearly excellent negotiating skills.
Lisa could not have been more helpful and has been a real source of strength for us: a helpful guide, a highly efficient manager and always a listening ear. Lisa made a real point of making sure we knew she was available to speak with us whenever was needed, and managed what was quite an emotional process for us with tact and diplomacy. Lisa was everything we wanted from a sales manager, and we feel lucky to have had her support throughout.
Finally I must mention Marco Fugaccia and Sam Morton. Marco was introduced to me by a mutual friend and was friendly and efficient in getting the ball rolling on our sale, and Sam offered excellent communication and – along with Sally – was essential in getting the right kind of buyers through the door.
It is a huge testament to the strength of Hurford Salvi Carr that it attracts such excellent employees, and I would not hesitate to work with the team again – or recommend them to friends.
- Yours Sincerely, Oliver Saiman
- Seller @ St John Street, EC1V
- Best wishes, Ian
- Seller @ Percival Street, EC1V
- Regards, Yvonne
- The Spitfire Building, N1
- Thank you! Adeep
- Many thanks
- Buyer @ Hosier Lane, EC1
- Buyer @ New Street Apartment
Our thanks go out for the professional services to the teams at the Sales office in St John street and the Lettings office, Clerkenwell, with special thanks to Marco who has been a pleasure to deal with over the years, his honesty, professional and friendly advice was always appreciated and thank you Lisa for your assistance in helping to close this sale finally.
- Marie and Darcy
- Thanks, Claudia
- Buyer @ Farringdon Road, Clerkenwell
- Warmest, Gary
- Buyer @ Britton Street, EC1
I am so grateful to all the teams in Sales and Lettings!
- All best wishes, Bill
- Seller @ Andrewes House, EC2
A big thank you to you both for your excellent work relating to the sale of my apartment, and in particular the last couple of weeks trying to locate required documents.
Your knowledge of the legal side, Islington council and contacts in the profession have proved invaluable and I can honestly say I don’t think we would have reached exchange of contracts without your expertise.
Your thinking outside of the box is what makes you head and shoulders above the competition.
I look forward to catching up with you later in the week and I’ll pop all copies of keys off to you by Monday morning latest.
- With kindest regards, Lynda
- Seller @ Featherstone Street, EC1
Please can you convey to your ‘bosses’ that we are delighted with the service we have received from your office relating to the sale and purchase for us of the two properties. Alex in particular has been excellent. Always polite, very professional, responding quickly to questions, negotiating and liaising with parties whenever necessary and extraordinarily helpful. It hasn’t been the easiest of sales and we have been quite stressed with the protracted negotiations and Alex has always been of great assistance. In Alex’s absences, Lisa you have always kept us well informed and been very helpful.
- Best wishes, Mary
- Buyer & Seller @ Barbican, EC2
- Seller @ Kingsway Place, EC1
I cannot fault the service that you provided, I had confidence in the team right from the start when I arrived unannounced in the office to enquire about selling my flat and Marco came straight out with me to view the flat. Christina kept me fully informed the whole way through the process. I have to say you all fully deserve any commission you get.
- Mel Doherty
- Seller @ West Smithfield, EC1
I was met by Alex: I explained that I was selling my family home in North London and that I was looking for a flat in the City that could be my new “home”. Alex understood me immediately.
Today, in getting the keys to the bright, spacious… Perfect flat in Fetter Lane, I’m aware of all the delicate negotiations done by Alex to arrive at a price that the sellers and myself would find acceptable.
Alex is a courteous, pleasant person. Very professional. Certainly quite the opposite of the popular image of “the estate agent”
- Thank you, Valentina
- Buyer @ Fetter Lane, EC1
I felt kept up to date through what is a challenging process and that she was considered and balanced in getting the transaction completed in a fair way.
Very impressive in her organisation and a decent manner – I’d recommend as an excellent professional.
- Best, Rishi
- Buyer @ 54-56 Old Street, EC1
- Best, James
- Buyer @ City Piazza, EC1
You did everything we could have asked of you; finding a high quality buyer in a rather sticky market, keeping us and our solicitor informed and making sure the buyer was happy and well informed.
- With best regards, John Abram
- Seller @ City Piazza, EC1
Omar, you were wonderful throughout this purchase – unfailingly patient, charming, and seriously helpful. We were not the easiest of buyers to work with, I am sure, but you were always there for us, and nothing was ever too much trouble.
Please let us know if you would like us to write this on our letterhead or in some other medium – we would be delighted to do so. We would also be happy to act as referee at any time.
We wish you, Ciara, and Hurford Salvi Carr great success in 2015.
- With our very best wishes, Nicholas Clough and Susanna Fitzgerald
- Buyers @ 21 John Street, WC1
- Buyer @ Britton Street, EC1
- Kind regards, Maurice
- Buyer @ Spitfire Building, N1
- Kind regards, Thierry
- Buyer @ Spectrum Building, N1
- Tara Bose-Thorogood
- Best wishes Colin
- Buyer @ Spectrum House, EC1
The other property was not so easy, with one prospective buyer pulling out just before exchange. However the property was quickly remarketed and another buyer was found within a month and at a better price than the previous buyer had offered.
I was not in the UK for either of the sales, but Hurford Salvi Carr took care of everything, making sure meters were read, post was collected and even arranged furniture clearance.
Delighted with their service, advice, knowledge of local market and total professionalism. I would recommend Hurford Salvi Carr in an instant.
- Seller @ Margery Street, WC1X
- Seller @ Spectrum House, N1
- All the best, Becky
- Buyer @ Haywards Place, EC1
- Best Wishes, Emily
- Seller @ Ashby Street, EC1
- Regards, David
- Seller @ Ziggurat. EC1
- Matthew Cochrane & Francesca Rannard
- Seller @ Crescent House, EC1
Please pass on our thanks to Christina, Omar and anyone else involved.
- kind regards, Greg & Caroline
- Seller @ Nautilus Building, EC1
- Many thanks, James
- Seller @ Marlyn Lodge, E1
- Regards, Paul
- Seller @ Globe View, EC4
- Kind Regards, Minnie
- Seller @ Bartholomew Apartment, EC1
- King regards, Minnie
- Seller @ Bartholomew, EC1
- Best, David.
- Buyer @ Leather Lane, EC1
You were professional and on the ball from day 1.
Thankyou very much.
- Regards, Janet
- Buyer @ Leather Lane, EC1
I could not more heartily support and endorse Marco Fugaccia as a reputable, capable and do anything selling agent.
- Buyer @ Da Vinci House, EC1
In EC1 .The area was new to me so your advise was invaluable and I am very happy with my purchase.
- Many thanks, Amanda
- Buyer @ Dallington Street, EC1
- Sincerely, Sharon
- Buyer @ Vine Hill, EC1
- Best Wishes, Roger
- Buyer @ Defoe House, EC2
- Speak soon, Ed
- Buyer @ Redchurch Street, E2
Happy Christmas and all the best for 2014 to you all
- Sellers @ Tintagel Court, EC1
- Have a great Christmas, Michael
- Buyer @ EC1
- Thanks, Chris
- Buyer @ EC1
- Best wishes, David
- Buyer @ SE1
Cora carries on her work diligently and never fails to arrive for appointments on time or to advise if there is going to be a delay.
Hopefully we shall be fortunate enough to find our next property through Cora.
- Regards, Linda
- Buyer @ Avant Garde, E1
- All the best, Onur
During the search process I spoke primarily with Christina Jolly in the City office. I saw several flats through Hurford Salvi Carr in the Clerkenwell area, and I found Hurford Salvi Carr to consistently have the most appealing properties to me. Christina was always friendly and knowledgeable in the viewings, and not only did she provide good information on the particular flat that I was viewing, but she also gave helpful advice on my general search process and in-depth knowledge on the Clerkenwell neighbourhood.
Once I found my flat, making an offer and the subsequent bidding process was straightforward. While under offer, Christina helped to make the stressful process of completing as least stressful as possible, while also helping to ensure the sale completed efficiently. I completed in a matter of six weeks, despite suffering a number of small hiccups on my side and against the backdrop of a rising market. Christina’s honesty, communicativeness, detailed outlines of the timeline and process, and proactive reminders did wonders to get us across the finish line. Though our incentives were obviously both aligned to get the sale done, I really felt like Christina was also looking out for me.
I am now happily living in my new flat and am even happier for it for having worked with Hurford Salvi Carr. I recommend them unreservedly.
- Kind Regards, Andrew K
- Buyer @ Clerkenwell, EC1
- Kind Regards, Roderick
- Buyer @ Crescent House
- Thanks, Phil
- Seller @ Kingsway Place, EC1
Apart from this, the clever marketing of our property and excellent local knowledge helped us achieve an excellent price from a cash buyer.
We are so pleased to have chosen such a courteous and professional agency for the sale of our property.
We would have no hesitation in recommending you in the future and would certainly use you again if the occasion arose.
- Many, many thanks again and wishing you all the best, Anna and Peter Pye
As you might know we have already moved into the Panoramic Tower.
I would like to thank you for your outstanding attention and assistance. I have contacted several state agents when looking for property and you have been the only one to give a proper and personalized attention to find the property according to the parameters we were looking for.
Be sure that whenever I have the opportunity I will indeed recommend your services.
- Best regards, Glayson
- Buyer @ the Panoramic, E14
I thought you were absolutely excellent throughout the entire process and highly responsive and extremely helpful. It was very much appreciated.
- Very best, Steven.
- Buyer @ St John Street, EC1
- Warm regards, HK Sii
- Buyer @ St John Street, EC1
The Indonesian pineapple tarts are a small token of my thanks for your fine efforts in bringing the deal to a successful completion.
I deeply appreciate how friendly, professional, helpful and pro-active you have been throughout the period of over four months, from the time the Vendor accepted my offer until we finally completed on 1 August 2013.
When you showed me the flat, I was most impressed by your knowledge of the details of the property, and the area, as well as your good relationship with the Vendor. Together with your very pleasant personality and your natural friendliness, these made it easy for me to decide to proceed with the purchase.
As you are aware, the sale process was not a smooth one and, but for your persistence in following up and for your hard work in general, it is doubtful that the Vendor and I would have stayed the course and I would not have been able to acquire the property. What struck me, and which I found highly commendable, was how active you were in trying to resolve the various issues that arose during the course of the transaction. In particular, when a problem emerged in relation to the title to the car park lot, you suggested, and worked with the Vendor’s solicitor so that I obtained, an indemnity policy. When there was a delay by my bankers’ valuer in delivering a re-valuation of the property (without taking the car park into account), you went out of your way to try to contact him in an effort to expedite the process. This was well beyond the call of duty.
In summary, I am very grateful for the good work you have put in for me and for the Vendor in achieving a successful completion of this transaction. If I was your client, I should be very satisfied indeed!.
Once again, many thanks for all your help and hard work.
- Best regards, Eugene Ooi.
- Buyer @ City Pavillion EC1
- Best, Richard.
- Seller @ Globe View EC4
- Thank you, Wei Wang.
- Buyer @ Globe View, High Timber Street, EC4
- Thanks again, Charlie.
- Buyer @ Laystall Street, EC1R.
- best wishes, Phil.
- Buyer @ Britton Street, EC1
- Best Regards, Steve
- Buyer @ Avant-Garde E14
The main things that gave me confidence, as a buyer, to fully engage with you in ‘keeping things on track’ were:
- – your accurate presentation of facts,
- – your prompt response to queries/issues, and
- – your complete lack of ‘flannel’, pomposity or and pressure selling tactics.
- Thank you, Bernadette Hancock.
- buyer @ 39-40 Bartholomew Close, City Of London EC1A 7JN
We like to express our appreciation to all members of the sale team for the completion of our flat and in particular to you and Marco, who provided good suggestions and ideas of how to evaluate and establish the sale price by sharing his knowledge and experience of this particular market.
We highly recognize your ability to anticipate and to solve several issues related to the sale, resulting to be a an excellent broker between the Buyer , Solicitors and our selves.
We also enjoyed your joyful and dynamic personality.
WE trust we can continue doing business in the near future, therefore let’s keep in contact.
- Best regards, Morelia & Eladio Bueno
- Seller @ 9 Clerkenwell Road, EC1M
- Regards, Rod Voyce.
- Buyers @ Clerkenwell Road, EC1M
The delay to both exchange and completion was very irritating for me and I think frankly that it was avoidable but not in any way the fault of your firm – it seemed in fact that Cora was the only one who would bring any urgency to the transaction. The delays may well have just been down to the buyer being American and in America.
I was very happy with the Hurford Salvi Carr service. Particularly:
the photographs were excellent.
I liked having an individual agent (Cora) In charge throughout – I haven’t always had that – and I liked that she showed a lot of commitment to the job
support between agreed offer and sale completion was excellent and I’d like to praise Cora for that also.
The only negative I could have was that I expected more viewings than we got but I haven’t any actual complaint about that. I can imagine that the flat was awkwardly priced above the 4% stamp duty threshhold and that many people actually restrict their website searches to the £500000 3% limit.
Anyway, no complaints. Thanks for your help.
- Regards, Bob.
- Seller @ Bolt Court, Gouth Square, EC4
Despite the complication of me being resident in Hong Kong, their efforts assisted greatly in making the transaction as smooth as one could hope.
- Marcus Leese
- Buyers - Whittington House
My girlfriend and I were first time buyers, and didn’t have much experience of the housing market.
Cora helped us by advising us on how to frame our bid for the property we liked (which was in demand) so as to maximize the chances of success. She guided us through the process from offer to completion, and was well prepared on the completion day to ensure the handover went smoothly.
We’re very pleased with our new flat, and we’re grateful for the help that Cora gave us to get it.
- Thank you, Danny
- Buyers - Tintagel Court
- Thanks, Derek
- Buyer - Whittington House
- Buyer - Corsham Street
She did this with real grace, a trait rare , and consequently I never felt “sold to ” and had the impact of maintaining my commitment to the purchase.
She was efficient throughout , always doing what she said she would and managed to deal with my chaotic work schedule with forbearance.
There were a few stressful moments, inevitably, and Cora handled the challenges between myself and the developer diplomatically and effectively
I really wanted to have Cora give me the keys… It felt right that the person who first presented me with my potential new home should be there at the end.
I work across many sectors and with many people and I found Cora professional , impressive and would absolutely recommend her and your agency to my friends and colleagues.
- Regards, Heather.
- Kind regards, Vish .
Given my experience, I would not hesitate to recommend Cora to colleagues, friends, and others who are not experienced with the market, and require a professional who is willing to go the extra mile to assist a purchaser and make their new home buying experience a pleasant one.
- Thank you, Channa Pelpola.
- Buyer - 54-56 Old Street
- Many thanks once again, Aneeta, Daylesh, Nikhil and Meera.
- America House
- Speak soon, Daniel.
- Corsham Street
- Many thanks, Julienne.
- Liverpool Street’
- Many thanks once again. Aneeta, Daylesh, Nikhil and Meera.
- America House
Cora was always readily available and happy to be contacted at all times. We felt that we could rely on her diligence at every stage in the process, and feel as though we benefited from a personal level of service, despite the fact that Cora probably had plenty of other instructions to manage.
Would be very happy to recommend Cora to anyone looking to buy or sell!
- Many thanks, and kind regards, Andrew.
- St John Street
- Damian Brewer
- Seller - Brewery Sq
The photographers were excellent, taking care to represent our home with the same pride as if it was their own to sell.
Lisa was by far the most efficient agent we have come across – replying promptly to any emails or calls. As we were re-locating overseas, Lisa often went above and beyond to help with items that we would have otherwise struggled with at such a distance, in order to achieve a smooth and stress-free transaction.
- Best regards, Sophie.
- kingsway Place
Compared to other agents in London we’ve experienced over the last three years while we were looking for a property to buy, she was the most professional, supportive and efficient of them all. From our perspective she managed the process in a way, that made us feel she had our satisfaction in mind.
Her dealing with all parties involved frequently and engaging meant that she was a key driver for an efficient exchange and completion.
Even now, a few weeks after completion, she’s still helping us settling in providing us contact details and advise.
We can highly recommend Lisa M at Hulford – Salvi – Carr, and will certainly work with her / Hurford Salvi Carr again for property transactions.
Many thanks Lisa and let’s stay in touch!
- Cheers, Scott & Sascha.
- Cheers, Duncan.
- Hatton Garden EC1
However, this was definitely not the experience I had this time around. From remaining remarkably cool when the first buyer pulled out to finding the best buyer through ‘sealed’ bids everything was handled to perfection.
I would also like to single Omar out for special praise. Rather than just waiting for the sale to take it’s own course, he chased the various solicitors every step of the way (even getting praise from my solicitor for his tact when ‘pushing’ ) and his intelligence and ‘can do’ attitude when dealing with the building’s agents.
Not only would I recommend Hurford Salvi Carr to any potential buyer but I will only be using them in the future. I will be using them for the sale of my flat in Angel Wharf in the New Year.
In summary brilliant service from a very motivated team.
- Kind regards, Hal Pearson.
- Angel Wharf
- Very Best Regards, Olivier .
- Whittington House
Just a quick note to thank you for all your help and advice during the purchase of the flat in St John Street. It was all very pain-free and even when problems arose you dealt with them quickly and efficiently. Your professionalism was very much appreciated.
- Best wishes, Martin.
- St John Street
Other agents were approached during this process, but it is fair to record that the staff of Hurford Salvi Carr were particularly helpful and dedicated considerable time to the viewing and selection process, and the post purchase rental activity. At all times they put up with unending and possibly repetitive questions without flinching!
I would use Hurford Salvi Carr again and recommend them to anyone seeking guidance on the City of London property market. In my view they are different (and that means better) than the large property corporates. Great people to work with. A very good experience. Nothing that I would not do again!
- Thanks, RR.
- Savage Gardens
My husband and I are really pleased with the service received from Omar and the team at Hurford Savli Carr. Omar provided extremely useful and professional information on the flat that we bought, and he was very helpful with any requests we had at different points of the transaction.
- Many thanks, Valentina.
- Queens Quay EC4.
My youngest daughter, Mei Qi Woo, who was occupying the apartment at that time approached Hurford Salvi Carr and was introduced to Marco Fugaccia. Through the Skype interview, he was very impressive and the commission charged was reasonable so we decided to appoint Hurford Salvi Carr as our sole agent to sell our apartment.
Mei Qi was in the midst of vacating the apartment as she was leaving London and returning to her home in Singapore. After Hurford Salvi Carr was appointed, she cleared the apartment so that it could be sold and handed the keys to Marco.
Marco was given the instructions to sell the apartment for £550,000 either fully or partially furnished.
After our tenant moved out on 26 May Marco made arrangement to take photos and put the apartment on the property websites for sales.
After a few weeks of viewing, Marco came back to inform us that there was an interested buyer who has offered £525,000 for the apartment fully furnished. After considering that there was no need to get rid of the furniture and that it was a reasonable offer, we decided to accept it and inform our lawyer, Christine Tagforci from Wedlake Bell LLP to handle the legal aspects of the sale. Then the lawyers on both sides began quite a substantial exchange of information.
However, sometime in July, Marco handed our case to his assistant, Lisa Mason. It was also at this time that we were informed that there was leakage in the main water supply pipe to the boiler. The maintenance agent and the contractor took a few weeks to identify and ratify the leak. During this time, water had seeped into the apartment and since there was no one in the apartment to dry the water, the parquet flooring in the apartment had been seriously damaged. Though Lisa’s responsibility was only acting as a house agent, since we were not living in London, she initiated and arranged with their maintenance department and the contractor to have the parquet dry up with a humidified. After this, she got in touch with her maintenance department to arrange for few contractors to come to our apartment to view the damage and give an estimate of the cost of repair. She did not know that she had to spend so much time and make tremendous effort to arrange for this although she and the maintenance department belonged to the same company, Hurford Salvi Carr. She had to resort to ask us as owners to contact their maintenance department directly after not getting any attention for nearly five week of trying. In the end, we have to threaten the maintenance department that the insurance company is delaying the completion of the sale and that they have to be responsible for any financial loss incurred and that we have to take legal action if the sale is aborted as it is unacceptable that they are taking so long. After the email was sent out, the maintenance department responded quickly and arranged for the Loss Adjuster to assess the damage. Another week had to pass to obtain approval from the insurers and after that, to arrange for the contractor to start the repair work. Please note that the arrangement for the Loss Adjuster to view the apartment, getting approval from the insurers and getting the contractor to start work was all arranged by Lisa. She also arranged for the apartment to be cleaned and for the purchaser to take a final view of the repaired and cleaned apartment in a good light so that the sale could be completed on 19 Oct 2012. Lisa is a very conscientious, meticulous, hardworking and responsible person.
We would like to give her all the credits for the sale to be completed as fast as possible especially the fact that we were not around to take charge and arrange for a number of things and she did it willingly without any complaints. We would also like to put on record to recognise her effort in being able to hold the buyer’s interest during the long period when there were so much to be done in the apartment. We would like Hurford Salvi Carr to take note of her effort and give her a good appraisal we would also like to put this in writing and Hurford Salvi Carr can use our testimonial and show it to any vendor who is considering of using their services, especially those who are not residing in London.
Finally, we would like to thank Marco for finding us a buyer and for Lisa for all her efforts in getting the sale to be completed.
- Thank you and regards, Siew Cheng Woo.
- Eastone Apartments, Lolesworth Close, E1
- Best wishes, Andrew.
- Hatton Gardens
We have been very satisfied with the service you and your colleagues, particularly Caroline, have provided. Communication has been good, and your team was active in resolving one or two hiccups along the way, through discussions with the relevant parties. We found the service provided by you and the team to be of real benefit during the transaction. In addition, you were unfailingly polite and reassuring. We will happily recommend Hurford Salvi Carr to others (if it is ever in our power to do so).
Here is our biggest compliment: we wish you would open a Paris office so we could also buy through you.
- With all best wishes and many thanks, Marianne & Nicholas Marsh.
- Seddon House
- Kind regards, Matthew.
- Dover Court