I just wanted to put into writing how thankful I am to you for helping with my recent sale.

The service I received was superb and made what is often (and was!) a difficult process much more simple and easy to navigate.

I would like to make special mention of Amy King who dealt with the sale. Her unending patience and ability to steer me through the more sticky moments were essential in keeping everything on track and helping me to keen sane.

Not only was she a consummate professional and blisteringly efficient, she matched this with a warm and friendly attitude and always went out of her way to help.

Every phone call I placed was answered or returned promptly. She also kept me updated on any news or developments too.

All in, I cannot praise highly enough the work that she did and it was, throughout, obvious that it was not all about getting the sale and commission but that she genuinely cared about my experience and getting my property solved so I could move to my new house.

1. Ease of communication with the estate agent, whether by email or telephone. This was exemplary. My emails and calls were always returned quickly and queries dealt with patience, understanding and professionalism.
2. A belief that the agents would try to find the ‘right’ person/persons who would like my property and be interested in buying it. In other words, I didn’t want to be impressed with huge numbers of ‘time-wasting’ viewings.
3. On a regular basis, to give me clear feedback (negative as well as positive) of all viewings.

I was very happy with the way that these requirements were met by Hurford Salvi Carr.

Furthermore, because of a few unexpected complications, Hurford Salvi Carr had to handle some delicate negotiations between my buyer and myself. I was impressed with the intuitive, practical and entirely professional way in which these matters were conducted.

Throughout our dealings, I found Hurford Salvi Carr and particularly Phin and Amy my main contacts, attentive and friendly at all times.

In fact, as I write this some four months after completion, and thinking back to those days, I am feeling quite nostalgic, and in a very nice way, too!