We happily recommend Hurford Salvi Carr and Marco & Sam particularly.
- Seller @ St John Street, EC1
We happily recommend Hurford Salvi Carr and Marco & Sam particularly.
The property was also marketed at a sensible price and overall I was very pleased with the service
After we initially lost a buyer over the Brexit uncertainty, Kirk found a new buyer within a very short time frame and agreed identical terms which we were very happy with.
A great guy to deal with.
Agents were friendly, helpful and responsive and served to gently drive the deal along from all sides.
We would gladly recommend your services
It was impossible not to be impressed with your knowledge of the area, the street and the building but also the type of property I wanted to sell within it. But the main reason I feel impelled to write is to complement you on the high degree of professionalism and integrity you brought to the whole process. A sale within five working days was also a pleasant surprise.
Marco has got finesse and that unparalleled rolodex of customers.
I am very grateful to the two of them.
Introduced to me by Marco Fugaccia, Sally has been excellent to work with throughout the sales process, concluding in her finding us a cash buyer who offered the asking price. Sally’s quick responses to all of our queries and her friendly emails and phone calls meant that the experience of finding the right buyer was smooth from start to finish. We were of course delighted to get the asking price and I put this down to both Hurford Salvi Carr’s valuation and Sally’s clearly excellent negotiating skills.
Lisa could not have been more helpful and has been a real source of strength for us: a helpful guide, a highly efficient manager and always a listening ear. Lisa made a real point of making sure we knew she was available to speak with us whenever was needed, and managed what was quite an emotional process for us with tact and diplomacy. Lisa was everything we wanted from a sales manager, and we feel lucky to have had her support throughout.
Finally I must mention Marco Fugaccia and Sam Morton. Marco was introduced to me by a mutual friend and was friendly and efficient in getting the ball rolling on our sale, and Sam offered excellent communication and – along with Sally – was essential in getting the right kind of buyers through the door.
It is a huge testament to the strength of Hurford Salvi Carr that it attracts such excellent employees, and I would not hesitate to work with the team again – or recommend them to friends.
I would be delighted to recommend Hurford Salvi Carr, particularly as the first port of call for estate agent services in Shoreditch.
In particular, we would like to thank Sally who was always well in control of things, and who kept the sale on course when negotiations reached an impass.
If the opportunity arises, we will certainly recommend Hurford Salvi Carr to others.
I am so grateful to all the teams in Sales and Lettings!
A big thank you to you both for your excellent work relating to the sale of my apartment, and in particular the last couple of weeks trying to locate required documents.
Your knowledge of the legal side, Islington council and contacts in the profession have proved invaluable and I can honestly say I don’t think we would have reached exchange of contracts without your expertise.
Your thinking outside of the box is what makes you head and shoulders above the competition.
I look forward to catching up with you later in the week and I’ll pop all copies of keys off to you by Monday morning latest.
Please can you convey to your ‘bosses’ that we are delighted with the service we have received from your office relating to the sale and purchase for us of the two properties. Alex in particular has been excellent. Always polite, very professional, responding quickly to questions, negotiating and liaising with parties whenever necessary and extraordinarily helpful. It hasn’t been the easiest of sales and we have been quite stressed with the protracted negotiations and Alex has always been of great assistance. In Alex’s absences, Lisa you have always kept us well informed and been very helpful.
I cannot fault the service that you provided, I had confidence in the team right from the start when I arrived unannounced in the office to enquire about selling my flat and Marco came straight out with me to view the flat. Christina kept me fully informed the whole way through the process. I have to say you all fully deserve any commission you get.
You did everything we could have asked of you; finding a high quality buyer in a rather sticky market, keeping us and our solicitor informed and making sure the buyer was happy and well informed.
Going out of your way to expedite the process, being totally professional at all times and last but not least answering emails and telephone calls promptly.
We would have no hesitation in recommending you to anyone we know who is looking to sell or buy.
Hurford Salvi Carr instantly saw the benefits and uniqueness of the property which other agents did not seem to see.
Once appointed we had viewers within 24 hours. Kirk was great always on the other end of the phone or e-mail giving advice and guidance. I am pleased to say all viewers were vetted and were generally interested in viewing the property. Kirk also attended the valuation and made sure all was well. I can’t fault the service provided and must say I was reassured by Kirk’s professionalism and commitment to selling the property.
I would strongly recommend Kirk and Hurford Salvi Carr to anyone thinking of selling there property.
Thank you so much for all your great work and handholding during the process. You were a pleasure to work with.
Hurford Salvi Carr have been absolutely wonderful with the house sale. Everything has been incredibly smooth, and they have been very responsive to all our queries and very proactive in sorting out all the paperwork. The easiest transaction we’ve ever done
The delay to both exchange and completion was very irritating for me and I think frankly that it was avoidable but not in any way the fault of your firm – it seemed in fact that Cora was the only one who would bring any urgency to the transaction. The delays may well have just been down to the buyer being American and in America.
I was very happy with the Hurford Salvi Carr service. Particularly:
the photographs were excellent.
I liked having an individual agent (Cora) In charge throughout – I haven’t always had that – and I liked that she showed a lot of commitment to the job
support between agreed offer and sale completion was excellent and I’d like to praise Cora for that also.
The only negative I could have was that I expected more viewings than we got but I haven’t any actual complaint about that. I can imagine that the flat was awkwardly priced above the 4% stamp duty threshhold and that many people actually restrict their website searches to the £500000 3% limit.
Anyway, no complaints. Thanks for your help.
John and I would like to express our thanks to you all for looking after our property over recent years until its sale last week. We really appreciate the professional and friendly service you provided.
Our first contact with Hurford Salvi Carr was with Mason several years ago and we were impressed then at his knowledge of the market and his professionalism and were so pleased when he found us a new, suitable tenant before another rival local firm did so. This enabled us to sever links with the other firm who lacked the same degree of professionalism and whose lettings and property management service we had been using. It was always a pleasure to discuss rental renewals with Mason and then Colleen, both of whom guided us appropriately supported by extensive market insight. We would also like to thank the property management division for their help in collecting the rent and the associated administration. The fact that we cannot name individuals (please would you pass this on to those involved) is perhaps testament to the smooth-running of this side of the service.
We had always targeted the Olympics as being the time to start thinking about selling and, when our last tenants decided not to renew for a full year last October, we discussed the situation with Sebastian. Again, his market knowledge was in-depth and we made a decision to sell based on that discussion. The rest is history, as they say, with Kirk finding us a buyer who completed the purchase last Friday. Throughout the period Kirk worked hard for us liaising with the various parties to ensure that the sale went through. He also was very helpful in keeping an eye on the flat whilst it was empty which gave us peace of mind.
As you can see we have been very happy with the service we have received from Hurford Salvi Carr and would certainly recommend you.
Many thanks once again and best wishes to you all.
The photographers were excellent, taking care to represent our home with the same pride as if it was their own to sell.
Lisa was by far the most efficient agent we have come across – replying promptly to any emails or calls. As we were re-locating overseas, Lisa often went above and beyond to help with items that we would have otherwise struggled with at such a distance, in order to achieve a smooth and stress-free transaction.
However, this was definitely not the experience I had this time around. From remaining remarkably cool when the first buyer pulled out to finding the best buyer through ‘sealed’ bids everything was handled to perfection.
I would also like to single Omar out for special praise. Rather than just waiting for the sale to take it’s own course, he chased the various solicitors every step of the way (even getting praise from my solicitor for his tact when ‘pushing’ ) and his intelligence and ‘can do’ attitude when dealing with the building’s agents.
Not only would I recommend Hurford Salvi Carr to any potential buyer but I will only be using them in the future. I will be using them for the sale of my flat in Angel Wharf in the New Year.
In summary brilliant service from a very motivated team.
I just wanted to put into writing how thankful I am to you for helping with my recent sale.
The service I received was superb and made what is often (and was!) a difficult process much more simple and easy to navigate.
I would like to make special mention of Amy King who dealt with the sale. Her unending patience and ability to steer me through the more sticky moments were essential in keeping everything on track and helping me to keen sane.
Not only was she a consummate professional and blisteringly efficient, she matched this with a warm and friendly attitude and always went out of her way to help.
Every phone call I placed was answered or returned promptly. She also kept me updated on any news or developments too.
All in, I cannot praise highly enough the work that she did and it was, throughout, obvious that it was not all about getting the sale and commission but that she genuinely cared about my experience and getting my property solved so I could move to my new house.
My youngest daughter, Mei Qi Woo, who was occupying the apartment at that time approached Hurford Salvi Carr and was introduced to Marco Fugaccia. Through the Skype interview, he was very impressive and the commission charged was reasonable so we decided to appoint Hurford Salvi Carr as our sole agent to sell our apartment.
Mei Qi was in the midst of vacating the apartment as she was leaving London and returning to her home in Singapore. After Hurford Salvi Carr was appointed, she cleared the apartment so that it could be sold and handed the keys to Marco.
Marco was given the instructions to sell the apartment for £550,000 either fully or partially furnished.
After our tenant moved out on 26 May Marco made arrangement to take photos and put the apartment on the property websites for sales.
After a few weeks of viewing, Marco came back to inform us that there was an interested buyer who has offered £525,000 for the apartment fully furnished. After considering that there was no need to get rid of the furniture and that it was a reasonable offer, we decided to accept it and inform our lawyer, Christine Tagforci from Wedlake Bell LLP to handle the legal aspects of the sale. Then the lawyers on both sides began quite a substantial exchange of information.
However, sometime in July, Marco handed our case to his assistant, Lisa Mason. It was also at this time that we were informed that there was leakage in the main water supply pipe to the boiler. The maintenance agent and the contractor took a few weeks to identify and ratify the leak. During this time, water had seeped into the apartment and since there was no one in the apartment to dry the water, the parquet flooring in the apartment had been seriously damaged. Though Lisa’s responsibility was only acting as a house agent, since we were not living in London, she initiated and arranged with their maintenance department and the contractor to have the parquet dry up with a humidified. After this, she got in touch with her maintenance department to arrange for few contractors to come to our apartment to view the damage and give an estimate of the cost of repair. She did not know that she had to spend so much time and make tremendous effort to arrange for this although she and the maintenance department belonged to the same company, Hurford Salvi Carr. She had to resort to ask us as owners to contact their maintenance department directly after not getting any attention for nearly five week of trying. In the end, we have to threaten the maintenance department that the insurance company is delaying the completion of the sale and that they have to be responsible for any financial loss incurred and that we have to take legal action if the sale is aborted as it is unacceptable that they are taking so long. After the email was sent out, the maintenance department responded quickly and arranged for the Loss Adjuster to assess the damage. Another week had to pass to obtain approval from the insurers and after that, to arrange for the contractor to start the repair work. Please note that the arrangement for the Loss Adjuster to view the apartment, getting approval from the insurers and getting the contractor to start work was all arranged by Lisa. She also arranged for the apartment to be cleaned and for the purchaser to take a final view of the repaired and cleaned apartment in a good light so that the sale could be completed on 19 Oct 2012. Lisa is a very conscientious, meticulous, hardworking and responsible person.
We would like to give her all the credits for the sale to be completed as fast as possible especially the fact that we were not around to take charge and arrange for a number of things and she did it willingly without any complaints. We would also like to put on record to recognise her effort in being able to hold the buyer’s interest during the long period when there were so much to be done in the apartment. We would like Hurford Salvi Carr to take note of her effort and give her a good appraisal we would also like to put this in writing and Hurford Salvi Carr can use our testimonial and show it to any vendor who is considering of using their services, especially those who are not residing in London.
Finally, we would like to thank Marco for finding us a buyer and for Lisa for all her efforts in getting the sale to be completed.
We have been very satisfied with the service you and your colleagues, particularly Caroline, have provided. Communication has been good, and your team was active in resolving one or two hiccups along the way, through discussions with the relevant parties. We found the service provided by you and the team to be of real benefit during the transaction. In addition, you were unfailingly polite and reassuring. We will happily recommend Hurford Salvi Carr to others (if it is ever in our power to do so).
Here is our biggest compliment: we wish you would open a Paris office so we could also buy through you.
I was very happy with the way that these requirements were met by Hurford Salvi Carr.
Furthermore, because of a few unexpected complications, Hurford Salvi Carr had to handle some delicate negotiations between my buyer and myself. I was impressed with the intuitive, practical and entirely professional way in which these matters were conducted.
Throughout our dealings, I found Hurford Salvi Carr and particularly Phin and Amy my main contacts, attentive and friendly at all times.
In fact, as I write this some four months after completion, and thinking back to those days, I am feeling quite nostalgic, and in a very nice way, too!