P.S. there is always room of improvement, and one would be to improve your internal communications
As a previous Senior Sales Consultant at Dexters, I found the service that John provided to be unrivalled. After looking around several properties with other agents we were quite disappointed with the services they provided, after meeting John, I brought into him as an individual and was exceptionally keen to rent a property though him.
If anyone is looking to rent a property in central London, John is definitely the most competent Consultant I have worked with.
The only sad comment is related to water leaking which the agency already knew and didn’t repair it until I moved there, it’s still working in progress.
Just a note to say that I’m all moved out and the flat has been professionally cleaned.
I wanted to reach out and say thanks for all your help over the last couple of years – I really appreciate the swift and empathetic responses, and how you’ve helped me enjoy my stay at the property.
Thanks again. Take care
I mainly dealt with Ryan who was very helpful.
Having dealt with 15-20 agencies i found Hurford Salvi Carr to be the most professional.
Both referees complained that the referencing process was time consuming and the online system didn’t work. My boss ended up having to call the agency for support and fill out the form twice. In addition, one of the agents called the office and reduced our receptionist to tears. Obviously, both experiences were incredibly embarrassing for me, but not Hurford Salvi Carr’s fault.
The checking in agency were also poorly informed. The itinerary and report they produced are by far the best I’ve ever seen as a tennant, but it would have been nice to have received the keys from someone who could tell me where the car park was, where the rubbish went, how the heating works etc.
But all in all, great agency and lovely people.
They did their best in making sure I could get the kind of flat I wanted around the Bloomsbury area. All comments and preferences from our side were noted and acted on efficiently, which we very much appreciate. Thank you as well for being accommodating to their customers for other issues when we first arrived, like those concerning the delivery of moving in boxes.
All in all I’ve been very impressed and happy with the services provided at Hurford.
I have dealt with many estate agencies in London and it’s always felt like a business transaction. With Hurford Salvi Carr, it doesn’t seem like that. It’s like having an actual relationship with someone who takes an interest in you. Thank you, Hurford Salvi Carr, for being the best estate agency I’ve had the pleasure of dealing with.
This was my first conversation regarding a new flat with an agent and Jomar came across very friendly, professional and attentive and as I was describing my requirements to Jomar he was able to tell me that he had just received a lead on a property which wasn’t on the market yet but would be going on very soon. Within 10 minutes he was able to arrange a viewing and within 20 minutes I put down an offer and secured the property. All, before it was even on the market.
I believe this was down to good market knowledge on Jomar’s part and excellent professionalism and urgency which made dealing with Hurford Salvi Carr and Jomar an absolute pleasure. Both Jomar and his colleagues at Hurford Salvi Carr were very professional, friendly and always maintained communication throughout and after the process.
It is also worth mentioning that Hurford Salvi Carr have low referencing fees when compared to other agents, they have no ridiculous surcharges, and they have a very efficient & flexible deposit, inventory & contracts procedure.
I have recommended Hurford Salvi Carr and Jomar to a friend and would have no hesitations using them in securing a property in the future.
I’d highly recommend Leroy
From the bottom of our hearts, thank you so much, John!
Thank you very much.
He was always able to get hold of, even weekend on his day off, he managed to seal the deal within 5 days, very impressed.
Thank you very much Jomar for your assistance and help in meeting the formal requirements to rent a flat in London. Especially because I moved from outside the UK, I highly appreciated your support and trustful manner in the whole process.
I am appreciating Ryan’s professional ability and kindly service from all the staffs at the Hurford Salvi Carr. Hurford Salvi Carr is a reliable and professional letting agency.
We were tentative about the property at first but Stephanie arranged a couple of viewings for us and once we had made up our mind, she was quick to get the property off the market and to process our application.
Since moving in she has kept in touch to make sure we are not having any issues and made us feel very welcome in Limehouse Marina.
I was very pleased to work with both yourself and Kerry, so you have my warmest recommendations. 🙂
I just wanted to write to you regarding our experience with Hurford Salvi Carr and in-particular one of your colleagues at the Dockland Office. Myself and my two friends had been searching for around 6 months and getting ever frustrated at how competitive the market was, and with the general uselessness of many agents who seemed to charge a lot for very little. Through dealing with numerous firms across London, and losing the will with sales people that very blatenly lacked any sort of knowledge on the area, and consistantly provided us with viewings that clearly did not match the requirements, we found your colleague John Kilden to be a breath of fresh air. It was clear that (unlike the vast majority of people we dealt with) he had done his research on the property and knew a great deal about the area. He was unique in the way that he listened specifically to our requests, and provided really useful opinion when needed. John’s people skills are brilliant, and he dealt with us in a professional and very friendly manner, building a raport with us as we went through our search and leading to us trusting him greatly.
Most of all, when a deal for a property in Limehouse fell through and led to us all being extremely frustrated John was brilliant in keeping us updated and providing support in our search. Indeed, we moved into the next property he found for us last week and were really impressed with the efficiency of the move-in process and general efficiency of John and his colleagues at Hurford Salvi Carr. Finally, even once the deal was complete and we’d moved in, John has been there to help (when other agencies have been criticised for not caring after you’ve moved in), we’re really grateful for his help in making a pretty painful activity as painless and efficient as possible.
I’m not normally one for writing reviews but, as almost all of my previous experiences with letting agencies have been quite stressful and problematic (unorganised!), I think it’s important to share our good experience so far with yourselves.
As a resident in London for the past six years, Hurford Salvi Carr have made lasting impression and we would work with their team again without hesitation.
During my tenancy I’ve found yourself and the rest of the Hurford Salvi Carr team to be very helpful and diligent in assisting me with whatever queries I had and am very grateful that any issues I encountered throughout the tenancy were always swiftly and easily resolved.
The whole team has always had the upmost courtesy in all of our correspondence – I would be happy to recommend your services to any prospective clients including my own friends and family.
We have just settled on a flat through another agency, but, all things being equal, would have much preferred to continue working with Phillip and settle a lease through him.
It’s be a fairly frenzied search on our end and throughout the process, Phillip has been fantastic. He was always proposing appropriate spaces, having truly listened to what we were looking for, and in touch just the right amount without being too much; he was practical in his approach and no number of flat visits was a problem. In short, he was pleasure to work with and a credit to Hurford Salvi Carr.
I found the overall experience hassle free, straight forward and ultimately successful. I would recommend Hurford Salvi Carr to anyone with specific interest in Limehouse and surround area.
Thank you very much for the continuously high-quality and personal service during the entire process: starting with the viewings of flats, coordinating my offer, answering all the questions I had, preparing and signing the contract and making my move as smooth as possible. I would, without hesitation, highly recommend Hurford Salvi Carr services.
Natalie is professional, efficient and personable and provided a first class service without exception. Any issue I presented to Natalie was dealt with immediately and I was always kept fully informed as to timelines in terms of contractor visits to the property.
I would recommend Natalie highly as a Managing Agent to both landlord and tenant alike.
Our experience with Hurford Salvi Carr was second to none, and Andrew [Shek] in particular made all the difference. Moving can often be a tiring grind coupled with extortionate estate agent fees, but we found the ease at which our application progressed, and the relatively small fees incurred, a welcome breathe of fresh air. I can honestly say we would have no hesitations dealing with Andrew again or recommending his services. Why can’t it always be this easy?!
I am very happy with the service and support provided by you and the team at Hurford Salvi Carr. A viewing was arranged at short notice and you were able to accommodate a time when I was available to visit. Everyone has been very friendly and supported me through all stages of the leasing process. Any queries I had were responded to quickly and helped me a lot as a first time renter in London.
Please do keep the amazing work, and who knows, maybe we will end up renting (or even buying) through you again!
Overall, we highly recommend Hurford Salvi Carr – miles better than any other agency I worked with before in London.
For the viewings, Jay was on time, showed me a bit of the environment as well and tried to come back later on questions he couldn’t reply to immediatley.
Alltogether, I would definitely recommend Hurford Salvi Carr to someone looking for an apartment in this area.