Completed the full process stress free and in under 2 weeks. Very professional and easy service. John from Hurford Salvi Carr was great from start to finish with no issues. the JustMoveIn service which also very beneficial.
- Tenant @ Ingot Tower, E14
Refreshing to work with a team who really knows the properties they’re letting and cares.
Great service and would definitely recommend!
P.S. there is always room of improvement, and one would be to improve your internal communications
Both Marc and John exhibited poise, control and professionalism under a great deal of pressure. They were all over the problem on a daily basis. In the end all came good but they made sure that I was reassured all along the way.
As a previous Senior Sales Consultant at Dexters, I found the service that John provided to be unrivalled. After looking around several properties with other agents we were quite disappointed with the services they provided, after meeting John, I brought into him as an individual and was exceptionally keen to rent a property though him.
If anyone is looking to rent a property in central London, John is definitely the most competent Consultant I have worked with.
Both referees complained that the referencing process was time consuming and the online system didn’t work. My boss ended up having to call the agency for support and fill out the form twice. In addition, one of the agents called the office and reduced our receptionist to tears. Obviously, both experiences were incredibly embarrassing for me, but not Hurford Salvi Carr’s fault.
The checking in agency were also poorly informed. The itinerary and report they produced are by far the best I’ve ever seen as a tennant, but it would have been nice to have received the keys from someone who could tell me where the car park was, where the rubbish went, how the heating works etc.
But all in all, great agency and lovely people.
From the bottom of our hearts, thank you so much, John!
I just wanted to write to you regarding our experience with Hurford Salvi Carr and in-particular one of your colleagues at the Dockland Office. Myself and my two friends had been searching for around 6 months and getting ever frustrated at how competitive the market was, and with the general uselessness of many agents who seemed to charge a lot for very little. Through dealing with numerous firms across London, and losing the will with sales people that very blatenly lacked any sort of knowledge on the area, and consistantly provided us with viewings that clearly did not match the requirements, we found your colleague John Kilden to be a breath of fresh air. It was clear that (unlike the vast majority of people we dealt with) he had done his research on the property and knew a great deal about the area. He was unique in the way that he listened specifically to our requests, and provided really useful opinion when needed. John’s people skills are brilliant, and he dealt with us in a professional and very friendly manner, building a raport with us as we went through our search and leading to us trusting him greatly.
Most of all, when a deal for a property in Limehouse fell through and led to us all being extremely frustrated John was brilliant in keeping us updated and providing support in our search. Indeed, we moved into the next property he found for us last week and were really impressed with the efficiency of the move-in process and general efficiency of John and his colleagues at Hurford Salvi Carr. Finally, even once the deal was complete and we’d moved in, John has been there to help (when other agencies have been criticised for not caring after you’ve moved in), we’re really grateful for his help in making a pretty painful activity as painless and efficient as possible.